Good until it’s not.. - Customer Service Representative Russell Cellular Employee Review

2.0
Jul 28, 2025
Recommend
CEO approval
Business Outlook

Pros

- Fun Coworkers - Incentives - Always feeds us

Cons

- Supporting every 100% of stores without a full staff so there would be days you would take 100 inbound calls - Management talks down to employees - Not very accommodating with schedule shifts - Having to switch your entire shift if you’re not high enough on the board

Explore other reviews about Russell Cellular

5.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

alot of good people at home office

Cons

alot of stress from Higher ups

2.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Quotas are easily hit, and inventory is well managed

Cons

Commission structure is not set up for success

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