Pros
People actually work together to solve problems. I’ve never had resistance from anyone when I ask them to help me understand an area of a product. There is a culture of everyone pitching in to help each other out. Working from home or remotely is never a problem. Pay and benefits are excellent. They truly do believe in focusing on the user and solving problems for them. As a UX Designer, I’m completely empowered to design the product to meet customer and user needs, not development needs or management’s whims. Everyone looks to the design and research teams to create the right user experience for the products.
Cons
The company has grown quickly without much oversight on their infrastructure. As a result, it is all being rebuilt from the ground up, which is slow and painful. At the same time, execs are pressed to release new and improved products quickly to increase sales and meet market expectations on revenue growth. But the products are so large and complex, and there are so many interdependencies, it’s difficult for teams to know just what steps need to be taken to insure a product or feature is successfully built. The result is a constant push from above to speed things up, and resistance from below to ensure mistakes aren’t made and people don’t get burnt out.