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SCAN Health Plan

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SCAN Health Plan reviews

Management Broke Promises and Treated Us Terribly - Talent Specialist SCAN Health Plan Employee Review

1.0
Sep 24, 2025
Talent specialist
Recommend
CEO approval
Business Outlook

Pros

The heavy workload kept me busy, and I preferred that over sitting idle or taking it easy during work hours.

Cons

- I could handle the heavy workload if management had been supportive and recognized employees for their hard work. - Pay increases were promised but never delivered, despite the stress and effort we put in every day. - Working overtime nonstop was exhausting, even though I didn’t mind staying busy. - What angered me most was management breaking their promises, lying to employees, insulting us, and treating us unfairly.

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SCAN Health Plan Response
9mo
We regret hearing about your negative experience. While we understand individual experiences can vary, the environment described does not reflect the culture we work hard to cultivate at SCAN. At SCAN, we’re committed to fostering a supportive, respectful work environment where our Rebels (employees) can thrive and work together to advance our mission of keeping seniors healthy and independent. Leadership is also expected to act with integrity, and we take that responsibility seriously. We’re proud of the fact that 91% of employees say that SCAN is a great place to work according to our Great Place to Work survey—it tells us our culture of trust and respect is strong and that we’re headed in the right direction. As we’re always looking for ways to further strengthen our company culture, our leadership also maintains an open-door policy to allow for candid feedback from all levels of the organization with the option to submit anonymously at any time. As you have moved on from SCAN, we wish you the best in your future pursuits.

Explore other reviews about SCAN Health Plan

5.0
Jul 16, 2026
Member service representative
Recommend
CEO approval
Business Outlook

Pros

- The culture fits my working style - Minimum oversight from management - Experienced teammates to learn from - The benefits package is a big pro - Consistent effort receives recognition

Cons

Initial training didn't cover everything I needed in the first few weeks.

2.0
Jul 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. Benefits - pto, holidays, $14/mo for individual insurance 2. Coworkers appear that they always are willing to help 3. The mission and non-profit side

Cons

1. They will string you along if you are a temp and keep saying they will hire you, then fire you. Temps are treated as easily resplaceable and you will be fired with no notice 2. Tons of layoffs of whole or partial departments being outsourced to overseas 3. Loved scan before current CEO. Sorry, but he is asking way too much for the pay 4. Questions to direct manager and other departments have to be submitted through a tracker system 5. Tracking metric system is unrealistic with my job, yet still forced upon us. They reworked the performance goals and it’s impossible to get overachieves now = less of a raise. The raise is hardly 3% most years 6. They are now transitioning back to office at least 3 days a week, making it mandatory if you live within 50 miles, yet hire many out of state workers 7. Hard to get clear guidance - takes a while for managers to respond; outdated job aids 8. Constant turn over with unclear guidance on who to direct questions to. Managers in my department don’t last over two years. 9. Pushing new technology before it’s ready and having AI being forced upon us when our department has no use for it yet.

3
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SCAN Health Plan Response
6d
Thank you for sharing your feedback and for your more than 10 years with SCAN. We understand that this experience has been frustrating, and we want you to know that we value your perspective and are here to support you. As SCAN continues to grow and bring our mission to more seniors across the country, change is a necessary part of that progress. At the same time, we recognize that change can be challenging—especially in a fast-paced environment. Organizational growth, evolving business needs, new technologies, and workplace policies can all create different experiences and viewpoints. We encourage you to speak with your supervisor or contact peoplerelations@scanhealthplan.com with your feedback. We also have an open-door policy at all levels of the organization, so please take advantage of those opportunities as well. Our goal is to continue balancing flexibility, accountability, innovation, and collaboration as we grow, while also supporting our employees and staying focused on the members we serve.
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