Leadership theater at its worst - Member Service Representative SCAN Health Plan Employee Review

We regret hearing about your negative experience, but are glad to hear you enjoyed working alongside talented, mission-driven colleagues during your time at SCAN. While we recognize that individual experiences can vary, we want to be clear that SCAN’s work culture is not one driven by fear, instability, or blame. SCAN is committed to fostering a work environment where our Rebels (employees) can feel heard, valued, and connected to our mission of keeping seniors healthy and independent. Our culture remains rooted in accountability and respect and has no room for blame-shifting or behaviors that undermine trust. Our leadership team takes this responsibility seriously and with 91% of employees saying that SCAN is a great place to work according to our Great Place to Work survey—we believe we’re headed in the right direction. As an evolving organization, we do recognize change can be challenging and is experienced differently by individuals and teams. While we’re always looking for ways to further strengthen how we deliver care for our members, resource allocation and system upgrades are approached responsibly with financial stewardship in mind to ensure long-term scale and stability for our members and Rebels alike. Similarly, employment decisions are made carefully and with consideration, with coaching, feedback, and performance expectations being core to how we support growth, not an afterthought. Additionally, SCAN’s leadership maintains an open-door policy to allow for candid feedback from all levels of the organization with the option to submit anonymously at any time. As you have moved on from SCAN, we wish you the best in your future pursuits.