Worst ran company in healthcare - Nurse SCAN Health Plan Employee Review

1.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Paychecks are twice a month

Cons

Cult mentality. Case Management leadership is completely inexperienced and incompetent. Empty promises and constant gaslighting his employees. Zero structure or direction for case management staff. Processes change constantly without informing staff. The company focuses too much on how to increase member numbers rather than how to effectively take care of the ones they have. Staff and members are dropping like flies for good reason. Stay away

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SCAN Health Plan Response
3mo
We regret hearing about your negative experience. While we understand that experiences can vary, the environment described does not reflect the culture we strive to maintain at SCAN. As a not-for-profit organization, SCAN’s mission has always been to keep seniors healthy and independent—not to prioritize growth at the expense of care. We know that change, especially during a period of rapid growth, can sometimes create challenges, but leadership alignment and communication remain key areas of focus at SCAN, and we continue to make investments in training to ensure direction is clear and collaboration strong across all departments. And with 91% of employees saying that SCAN is a great place to work according to our Great Place to Work survey—we believe we’re headed in the right direction. That said, as we’re always looking for ways to further strengthen our company culture, our leadership maintains an open-door policy to allow for candid feedback from all levels of the organization with the option to submit anonymously at any time. As you have moved on from SCAN, we wish you the best in your future pursuits.

Explore other reviews about SCAN Health Plan

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

- The culture fits my working style - Minimum oversight from management - Experienced teammates to learn from - The benefits package is a big pro - Consistent effort receives recognition

Cons

Initial training didn't cover everything I needed in the first few weeks.

2.0
Jul 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. Benefits - pto, holidays, $14/mo for individual insurance 2. Coworkers appear that they always are willing to help 3. The mission and non-profit side

Cons

1. They will string you along if you are a temp and keep saying they will hire you, then fire you. Temps are treated as easily resplaceable and you will be fired with no notice 2. Tons of layoffs of whole or partial departments being outsourced to overseas 3. Loved scan before current CEO. Sorry, but he is asking way too much for the pay 4. Questions to direct manager and other departments have to be submitted through a tracker system 5. Tracking metric system is unrealistic with my job, yet still forced upon us. They reworked the performance goals and it’s impossible to get overachieves now = less of a raise. The raise is hardly 3% most years 6. They are now transitioning back to office at least 3 days a week, making it mandatory if you live within 50 miles, yet hire many out of state workers 7. Hard to get clear guidance - takes a while for managers to respond; outdated job aids 8. Constant turn over with unclear guidance on who to direct questions to. Managers in my department don’t last over two years. 9. Pushing new technology before it’s ready and having AI being forced upon us when our department has no use for it yet.

3
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SCAN Health Plan Response
6d
Thank you for sharing your feedback and for your more than 10 years with SCAN. We understand that this experience has been frustrating, and we want you to know that we value your perspective and are here to support you. As SCAN continues to grow and bring our mission to more seniors across the country, change is a necessary part of that progress. At the same time, we recognize that change can be challenging—especially in a fast-paced environment. Organizational growth, evolving business needs, new technologies, and workplace policies can all create different experiences and viewpoints. We encourage you to speak with your supervisor or contact peoplerelations@scanhealthplan.com with your feedback. We also have an open-door policy at all levels of the organization, so please take advantage of those opportunities as well. Our goal is to continue balancing flexibility, accountability, innovation, and collaboration as we grow, while also supporting our employees and staying focused on the members we serve.
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