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SCAN Health Plan

Engaged Employer

SCAN Health Plan reviews

Busy but plenty of support - Member Service Advocate SCAN Health Plan Employee Review

5.0
May 18, 2026
Member service advocate
Recommend
CEO approval
Business Outlook

Pros

Busy days, always something to do. Strong support and clear communication across teams. Quickly gained confidence thanks to initial training and working closely with my supervisor in my early days. Feels good to make a difference with my work.

Cons

Not easy to learn all the systems

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SCAN Health Plan Response
1mo
Thank you for sharing your feedback. We are pleased to hear that your time at SCAN has been rewarding and that you have felt supported, valued, and empowered in your role. Fostering a collaborative and respectful workplace where employees can succeed is a priority for our organization and one reason we have earned a 91% Great Place to Work rating. Healthcare is constantly evolving, and ongoing learning is essential to providing exceptional service. We are encouraged to hear that your onboarding, training, and interactions with colleagues have helped you build confidence and feel prepared for success. As we continue serving seniors with compassion and excellence, we remain committed to providing employees with the resources, support, and opportunities they need to grow professionally and make a meaningful impact.

Explore other reviews about SCAN Health Plan

5.0
Jul 16, 2026
Member service representative
Recommend
CEO approval
Business Outlook

Pros

- The culture fits my working style - Minimum oversight from management - Experienced teammates to learn from - The benefits package is a big pro - Consistent effort receives recognition

Cons

Initial training didn't cover everything I needed in the first few weeks.

2.0
Jul 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. Benefits - pto, holidays, $14/mo for individual insurance 2. Coworkers appear that they always are willing to help 3. The mission and non-profit side

Cons

1. They will string you along if you are a temp and keep saying they will hire you, then fire you. Temps are treated as easily resplaceable and you will be fired with no notice 2. Tons of layoffs of whole or partial departments being outsourced to overseas 3. Loved scan before current CEO. Sorry, but he is asking way too much for the pay 4. Questions to direct manager and other departments have to be submitted through a tracker system 5. Tracking metric system is unrealistic with my job, yet still forced upon us. They reworked the performance goals and it’s impossible to get overachieves now = less of a raise. The raise is hardly 3% most years 6. They are now transitioning back to office at least 3 days a week, making it mandatory if you live within 50 miles, yet hire many out of state workers 7. Hard to get clear guidance - takes a while for managers to respond; outdated job aids 8. Constant turn over with unclear guidance on who to direct questions to. Managers in my department don’t last over two years. 9. Pushing new technology before it’s ready and having AI being forced upon us when our department has no use for it yet.

3
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SCAN Health Plan Response
6d
Thank you for sharing your feedback and for your more than 10 years with SCAN. We understand that this experience has been frustrating, and we want you to know that we value your perspective and are here to support you. As SCAN continues to grow and bring our mission to more seniors across the country, change is a necessary part of that progress. At the same time, we recognize that change can be challenging—especially in a fast-paced environment. Organizational growth, evolving business needs, new technologies, and workplace policies can all create different experiences and viewpoints. We encourage you to speak with your supervisor or contact peoplerelations@scanhealthplan.com with your feedback. We also have an open-door policy at all levels of the organization, so please take advantage of those opportunities as well. Our goal is to continue balancing flexibility, accountability, innovation, and collaboration as we grow, while also supporting our employees and staying focused on the members we serve.
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