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SCAN Health Plan

Engaged Employer

SCAN Health Plan reviews

Politics & Profit driven to the extreme. - Network Management Specialist SCAN Health Plan Employee Review

1.0
Apr 7, 2025
Network management specialist
Recommend
CEO approval
Business Outlook

Pros

Good camaraderie amongst the staff, for the most part.

Cons

This company is very money hungry. Management obviously only concerned with numbers. NMSs are more and more overworked with unrealistic workloads. Definitely, favoritism plays a role here and managers don't even attempt to hide it. As the saying goes don't walk away, run away!

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SCAN Health Plan Response
1y
We regret hearing about your negative experience but are glad to hear that you found good camaraderie during your time at SCAN. As part of our mission-driven identity, SCAN prides itself on being not-for-profit—and that means being able to focus on our mission to keep seniors healthy and independent and do what’s best for our members instead of prioritizing profit. One of the best parts of being a non-profit is our profits go back into the benefits for our members or into the communities we serve. SCAN does not have external stakeholders that benefit from our profits – just our members and communities. To facilitate better collaboration towards delivering on our mission, SCAN’s leadership works hard to maintain an inclusive and respectful work environment where our Rebels (employees) can thrive. With 93% of all of our employees saying SCAN is a great place to work, we believe we’ve done just that. In addition, SCAN maintains an open-door policy to allow for candid feedback from all levels of the organization with the option to submit anonymously at any time. As you have moved on from SCAN, we wish you the best in your future pursuits.

Explore other reviews about SCAN Health Plan

5.0
Jul 16, 2026
Member service representative
Recommend
CEO approval
Business Outlook

Pros

- The culture fits my working style - Minimum oversight from management - Experienced teammates to learn from - The benefits package is a big pro - Consistent effort receives recognition

Cons

Initial training didn't cover everything I needed in the first few weeks.

2.0
Jul 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. Benefits - pto, holidays, $14/mo for individual insurance 2. Coworkers appear that they always are willing to help 3. The mission and non-profit side

Cons

1. They will string you along if you are a temp and keep saying they will hire you, then fire you. Temps are treated as easily resplaceable and you will be fired with no notice 2. Tons of layoffs of whole or partial departments being outsourced to overseas 3. Loved scan before current CEO. Sorry, but he is asking way too much for the pay 4. Questions to direct manager and other departments have to be submitted through a tracker system 5. Tracking metric system is unrealistic with my job, yet still forced upon us. They reworked the performance goals and it’s impossible to get overachieves now = less of a raise. The raise is hardly 3% most years 6. They are now transitioning back to office at least 3 days a week, making it mandatory if you live within 50 miles, yet hire many out of state workers 7. Hard to get clear guidance - takes a while for managers to respond; outdated job aids 8. Constant turn over with unclear guidance on who to direct questions to. Managers in my department don’t last over two years. 9. Pushing new technology before it’s ready and having AI being forced upon us when our department has no use for it yet.

3
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SCAN Health Plan Response
5d
Thank you for sharing your feedback and for your more than 10 years with SCAN. We understand that this experience has been frustrating, and we want you to know that we value your perspective and are here to support you. As SCAN continues to grow and bring our mission to more seniors across the country, change is a necessary part of that progress. At the same time, we recognize that change can be challenging—especially in a fast-paced environment. Organizational growth, evolving business needs, new technologies, and workplace policies can all create different experiences and viewpoints. We encourage you to speak with your supervisor or contact peoplerelations@scanhealthplan.com with your feedback. We also have an open-door policy at all levels of the organization, so please take advantage of those opportunities as well. Our goal is to continue balancing flexibility, accountability, innovation, and collaboration as we grow, while also supporting our employees and staying focused on the members we serve.
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