Management is horrid and they known it - Customer Service Representative SCR Employee Review

1.0
Oct 13, 2015
Recommend
CEO approval
Business Outlook

Pros

Benefits • Weekly masseuse, and chiropractor • Medical benefits are an 80/20 plan they pay eighty you pay twenty.

Cons

Management • All family or friends • Very cliquish • Managers often violate Harassment laws with employees trying to help from HR only for HR to try to deflect the situation. • If a friend or family applies for a position you need not apply • HR shills for incompetent managers • If you bring up a problem prepare for Management to get rid of you. • If your in a department where friends or family have lower seniority schedule bidding will stop. Benefits • Management rarely takes care of there employees since the sons took over. • Barely any bonuses • Everyone starts out at $10.00 hourly but still wants you to do more work than the other guy getting paid the same amount. • Benefits only cover yourself not family Bedbugs • SCR has bedbugs in both the vehicles and call centers • Management has someone come in and spray once he only came in and sprayed in a closet. Promises of more money • SCR has wrote memos promising more money to us but never delivered • SCR claims one person handled looking into raises for everyone but he died and they will have someone else look into it. • It's been a year and a half since that last memo

Explore other reviews about SCR

5.0
Jun 22, 2021
Recommend
CEO approval
Business Outlook

Pros

Environment is very hardworking, dedicated management team.

Cons

Demand response can be demanding at times.

3.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

They make sure that you understand procedures and help you keep your job.

Cons

Communication with employees to keep update on procedures.

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