Wonderful individuals HORRIBLE management - Client Service Representative SafeinHome Employee Review

I worked at SafeinHome for about three years and consistently received “Exceeds Expectations” ratings on all performance reviews. Despite this, I never received a merit-based pay increase. When I raised this concern with management, I was told it was a “disappointment to hear about my poor attitude,” rather than being given a clear or constructive explanation. Throughout my time at the company, I observed ongoing operational and cultural issues. Individuals were billed for equipment that remained nonfunctional for months, and clients were often treated as numbers rather than as people with unique needs. Internal system and company-side failures were frequently minimized or ignored, with responsibility shifted onto clients for not charging or restarting devices frequently enough. From an employee perspective, management often berated staff instead of providing support or guidance. PTO and leave policies were changed arbitrarily, sometimes without proper notice or consistency. Favoritism was common, which negatively affected morale and fairness. Workloads were continually increased to unsustainable levels, and when employees struggled to keep up, they were reprimanded rather than supported. The company was also severely understaffed, making it extremely difficult for the Remote Supports team to deliver timely and reliable assistance. Overall, the environment felt unsupportive and reactive, contributing to high stress, burnout, and high turnover.