It's Decent....Not Amazing - Customer Support Analyst Sage Employee Review

4.0
Nov 20, 2017
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Nice location for commute. Good Holiday

Cons

They pay more attention to sales position than any other position. They get treated way better than Support or any other function. They tend to not care about Support analysts and their comfortable workflow utilities. There's no job opportunities for Support to move up. Takes several years to advance your career path or obtain your true salary value.

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Sage Response
8y
Thanks for your insight and feedback. We value all colleagues and every single one has an impact on customers. Have you worked with your manager to create a development plan? Within YourSage under People>Performance Management you'll find the Performance Management Playbook and there's a section covering Development Planning. All People Leaders at Sage are undertaking the Leadership@Sage programme where they'll be trained in the area of coaching - to enable them to help our people in a more constructive way. It may also be worth looking at Linda.com as there's a number of modules to help develop your career further, plus the Careers section (under People on YourSage). Good luck and hope you build a great career here at Sage.

Explore other reviews about Sage

1.0
Jul 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some of the people are genuinely rockstars in their crafts. The insurance is top notch and PTO is generous.

Cons

Company culture and morale are awful. The salaries are low, policies are dated and not equitable, product and internal tech is dated. Rapid changes due to poor leadership and frequent turnover. Leadership does not seem to possess the ability to pivot once decisions have been made, even if the decision was the wrong one. Company personality is archaic and as far away from forward-thinking as possible.

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