A stable global company that truly cares about improving communities across the world - Customer Experience Manager Sage Employee Review

4.0
May 24, 2019
Recommend
CEO approval
Business Outlook

Pros

Stability and longevity of a mature company, but agile enough to compete alongside tech startups. Good emphasis on innovation and more autonomy than you'd expect from such a big company. For many roles, 35-hour workweek (in the UK) with core hours of 10-4 and the expectation that 5 of your daily 7 hours are main work and the remaining 2 are admin and other tasks — very reasonable expectations and promotes a good work-life balance. Corporate Social Responsibility (CSR) is much, much more than a tickboxing exercise. Sage Foundation is a core part of the Sage ethos and staff are encouraged and supported in all regions across the world to volunteer and help their communities. Excellent policies and social infrastructure mean that there are robust systems in place to assist employees with any issues, from HR to IT to career progression and way beyond. This was evident to me during my application process and has only gotten better! Many, many employees have worked here for 5, 10, or 15+ years. It speaks well of the company and also means there are some fantastic key contacts all over the business who can help with just about anything. Always meeting someone new! There is a LOT of capacity to move, change and grow with Sage. Many people switch roles, explore different parts of the business and develop their skills in new areas.

Cons

There are a LOT of systems and processes to get your head around. It can take years. Product development can be slow and frustrating in some areas. Open office spaces suck. It can be challenging to introduce new processes and ideas because of all the legacy code, technical debt, hoops and policies.

Explore other reviews about Sage

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance is the strongest attribute at Sage. Family matters and mental stablity is supported. Top notch benefits.

Cons

Departments with mixed roles of similar tasks, yet separate teams without collaboration.

1.0
Jul 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some of the people are genuinely rockstars in their crafts. The insurance is top notch and PTO is generous.

Cons

Company culture and morale are awful. The salaries are low, policies are dated and not equitable, product and internal tech is dated. Rapid changes due to poor leadership and frequent turnover. Leadership does not seem to possess the ability to pivot once decisions have been made, even if the decision was the wrong one. Company personality is archaic and as far away from forward-thinking as possible.

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