-Poor comp plan: The commission plan changed a few months ago to where if you're at the lower end of quota, you don't get as much. This makes zero sense because every opportunity is an opportunity nonetheless. Reps shouldn't be punished for not being able to hit the higher half of quota when there are not enough to go around in the first place. They excused this change by saying that it rewards the top reps, but top reps would get rewarded either way. They say that this is to motivate low performing reps to book more, but don't they think that reps would want to book as many as they want in general? Literally 80% or more of the reps are not hitting quota. I think this says a lot about how unattainable it is. -Communication: Changes are constantly happening to the point where tenured and new employees are confused. Sometimes the changes are not communicated well; I've personally had to hear of certain changes through other reps. This leads to confusion and mistakes, and ends up falling on the fault of the rep. These changes aren't put on a document where it can be easily referenced. We get well over 40 emails a day so any email about new processes gets easily buried. -Upper management: Micromanages so much. Every day we get a message regarding our dials but I think we know what we need to do to succeed. What a way to start the day. The new Sr. Manager told us he was not a dials guy only to turn around a month later with constant pressure to hit a certain amount of dials everyday. I understand this is part of our job description, but with a whole new tech stack and tools taken away from us (such as our power dialer), it takes time to adjust and get back into momentum. It seems like now that we've lost the dialer, we are expected to become dialing bots. Killed the morale of the department. -Feeling undervalued: The expectations are extremely high. It seems like once we hit certain goals/expectations, the message that we receive is "Nice job, now let's top that." This leads to burnout and stress and is not very motivational because it feels like nothing we do is enough.
