Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Sage

      Engaged Employer

      Sage reviews

      No longer an employee focused organization - Team Lead - Customer Support Sage Employee Review

      1.0
      Jun 11, 2024
      Team lead - customer support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Middle management within the organization is very supportive, and clearly understands issues faced by the team. This adds a sense of togetherness within our own silo, but will not be sustainable in the long-run

      Cons

      KPIs, KPIs, and more KPIs! The organization is making a very strong push towards meeting company metrics, which are seemingly changing at a rapid pace to be able to simply keep up. The organization is struggling to show team members appreciation for what they have done, along with acknowledging how much they are willing to adjust on-the-fly for the betterment of the organization. Both of these factors are beginning to lead to major burnout. As for when this burnout is reached and a team member does leave the organization, there is also a painstaking slow plan to add relief in the terms of opening new roles as backfill.

      avatar
      Sage Response
      2y
      Thank you for your review; we are pleased to know you feel well-supported by your management team. We also appreciate your candid feedback, and we are sorry your experience lately has not been a very positive one. The well-being of our colleagues is very important to us so please speak to your manager and wider team about your workload concerns because we want you to feel your best to perform at your best. Given that recognition is one of the pillars underpinning our high-performance culture, please be assured that good performance shall not go unacknowledged. We are working hard to improve how we recognize our colleagues for all they do. We are here to support you to thrive so please keep speaking with us so that we can continue in the right direction to ensure this.

      Explore other reviews about Sage

      5.0
      Jun 21, 2026
      Professional services consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance is the strongest attribute at Sage. Family matters and mental stablity is supported. Top notch benefits.

      Cons

      Departments with mixed roles of similar tasks, yet separate teams without collaboration.

      1.0
      Jul 9, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some of the people are genuinely rockstars in their crafts. The insurance is top notch and PTO is generous.

      Cons

      Company culture and morale are awful. The salaries are low, policies are dated and not equitable, product and internal tech is dated. Rapid changes due to poor leadership and frequent turnover. Leadership does not seem to possess the ability to pivot once decisions have been made, even if the decision was the wrong one. Company personality is archaic and as far away from forward-thinking as possible.

      1
      See reviews by: Helpful|Rating|Date|All
      Related searches: Sage jobs | Sage salaries | Sage benefits | Sage interviews
      Sage reviewsSage Team Lead - Customer Support reviewsSage review