Failing department - Practice Success Manager, AD Division Sage Employee Review

1.0
Nov 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Great team off talented sales individuals

Cons

I am writing this review out of deep concern, as I have reached a point where I feel completely unsupported in my role. The recent changes within the company have made it increasingly difficult to succeed, and I believe it's important to highlight the key issues that are negatively impacting both staff morale and overall performance. 
The targets set for the team have become increasingly unattainable, with opportunities to meet them having been stripped away due to recent role changes. This is putting immense pressure on the team and affecting overall job satisfaction. It's disheartening to see how these targets are being pushed without regard for the realities of the role and the challenges we face in achieving them. 
It is clear that decisions are being made by leadership without consulting or taking into consideration the feedback of those on the front lines. We are the ones working directly with the products and customers, and yet our insights and concerns seem to be overlooked. This lack of communication and engagement has created a disconnect that is severely affecting staff morale and performance. 
When team members have attempted to address concerns with management, the response has often been one of defensiveness or deflection, rather than a willingness to listen and make necessary changes. This approach has only added to the frustration and feeling unheard. 
As a result of these ongoing issues, a number of talented individuals are actively looking for new positions. This is a huge loss for the company, as we are the ones who truly understand the business, the products, and what is needed to succeed. If management does not take immediate action to address these concerns, I fear that the company will lose many of its best employees, which will have long-term consequences on both performance and company culture. I sincerely hope that leadership takes these concerns seriously and takes proactive steps to make meaningful changes. Listening to the team and addressing these issues is critical if the company hopes to retain its talent and succeed in the future.

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Sage Response
1y
Thank you for taking the time to share your comprehensive feedback with us. We appreciate your dedication and passion for Sage. It is clear that you care deeply about the success of the team and the overall organisation. We hear the impact you feel ways of working are having on staff morale and performance and encourage you to continue discussing these with your manager. It is important to us that you feel supported. Your feedback will be shared with the leadership team to ensure your concerns can be addressed appropriately. Thank you for your honest and detailed review.

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5.0
Jun 21, 2026
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Work life balance is the strongest attribute at Sage. Family matters and mental stablity is supported. Top notch benefits.

Cons

Departments with mixed roles of similar tasks, yet separate teams without collaboration.

1.0
Jul 9, 2026
Anonymous employee
Recommend
CEO approval
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Pros

Some of the people are genuinely rockstars in their crafts. The insurance is top notch and PTO is generous.

Cons

Company culture and morale are awful. The salaries are low, policies are dated and not equitable, product and internal tech is dated. Rapid changes due to poor leadership and frequent turnover. Leadership does not seem to possess the ability to pivot once decisions have been made, even if the decision was the wrong one. Company personality is archaic and as far away from forward-thinking as possible.

6
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Sage Response
1w
Thank you for taking the time to leave a review and for your many years with Sage. We're pleased to hear that you valued your colleagues, benefits and time off policies. At the same time, we're sorry to read that your experience of our culture, leadership and ways of working left you feeling disappointed. Creating an environment where colleagues feel heard, supported and able to do their best work is incredibly important to us. While experiences can vary across teams and functions, feedback such as yours helps us better understand where we can improve. Please be assured that your comments have been noted and will be reviewed very carefully. We appreciate your openness and thank you for sharing your perspective. We wish you every success in your future career.
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