Great people, low pay, high expectations - Customer Service Representative (CSR) Sago Employee Review

2.0
Dec 23, 2021
Recommend
CEO approval
Business Outlook

Pros

Staff was great and kind but that’s really the only pro I can think of.

Cons

Very low pay and high expectations of this role and from what I saw everyone else, including management, PM’s, supervisors, etc. also had ridiculous expectations and crazy long hours. There was also a lot of administrative and physical type labor involved in this role. It was honestly shocking the things you were expected to do like serving clients food and picking up their trash all the meanwhile doing expense reports and data entry. Felt very amateur. There were absolutely no boundaries is the best way I can put it. You were expected to baby clients and clean up after them, literally. I would not recommend this position unless you’re comfortable being taken for granted.

Explore other reviews about Sago

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

You're able to work remote.

Cons

The company is spiraling out of control. There’s a lack of leadership, and efforts to sell to private equity are not going well. Instead of focusing on creating value internally, they are looking externally. The company is heavily reliant on a large number of VP-level staff, with 60% or more of the staff at that level. The rest of the staff is severely underpaid.

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