Pros
Will hire (literally) just about anyone. Relatively flexible hours.
Cons
Where to begin? - Lying to and aiding respondents in their questions is encouraged in order to fill quotas, ruining the objectives of data collection. - Management is both unresponsive to questions and concerns, and frequently incapable of management. Project management itself faces a high turnover due to both the demands of 10 hours shifts and unresponsive and uncooperative management. - A culture of fear reigns at all levels, reducing employees to fear retribution should they so much as voice a concern. - Virtually no room for advancement for both recruiters and project managers, and absolutely no incentives, commendations or recognition for either. - High stress levels with no reward. - Favoritism and double standards of conduct are adhered to without shame. - Recruiters are hired regardless of skill set and without background checks (several former employees have been discovered to have lengthy criminal records, including felonies; something a company that allows highly sensitive personal information to be accessed by employees should be cognizant of.) - Virtually no communication between management and employees, and a recent transition to satellite offices in order to standardize workflow has only encouraged this.