Complacency at its finest - Customer Service Representative Saia LTL Freight Employee Review

3.0
Apr 30, 2016
Recommend
CEO approval
Business Outlook

Pros

Decent pay, weekend and holidays off. Some people are nice. Training is good. Isaia reward points get you great gifts!

Cons

Favoritism is alive and well. All of the supervisors work on "hear say" I've seen people lose their jobs to this type of Foolery.

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Saia LTL Freight Response
10y
Thank you for taking the time to submit your feedback. The iSaia program is a really cool program and we're glad to hear you love the gifts. In regards to your comment about favoritism, we strongly advice you to reach out to HR or call the Saia Alert Line when you witness unethical behavior.

Explore other reviews about Saia LTL Freight

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pto vaction and sick for exempt

Cons

No bound and full onsite

1
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Saia LTL Freight Response
2w
Thank you for sharing your review! We're grateful for the time you dedicated to our team, and we love knowing it was an overall positive experience. We wish you only the best!
1.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, pay, depending on who you talked to understanding.

Cons

No work life balance you live at work. Management sucked depending on the situation. They will act like they care but don’t. And will constantly rub it in your face we helped you a lot over the years. Oh and if you are female and get sexually harassed and report it well management will tell you to suck it up and deal with it.

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Saia LTL Freight Response
1mo
Thank you for sharing your feedback and bringing these details to our attention. We're so sorry you had this experience. Please know that we take your concerns seriously and will be investigating further - clearly, what you describe is unacceptable. If you're willing to share additional details, please email us at humanresources@saia.com. Thank you and we wish you only the best going forward!
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