Pros
Company Car, Competitive Base Pay, good PTO. I had a great manager.
Cons
Not nearly enough customer service reps which leaves the Account Executive to manage all issues in your customer base. Customers spend hours on hold with customer service and have to wait at LEAST 24 hours to get a response via email. So what happens is that your customers come to you to resolve issues. Service was so terrible that I started almost every conversation with my customers with "I'm sorry"... There are so many issues (damages, lost freight, unprocessed freight, unwarranted reweighs, reclass, and added accessorials etc. that you spend the majority of your day correcting issues/problems instead of being out in front of customers. So overall, if you want to spend time out in the field with your customers and prospecting - plan on working after hours and weekends to get your admin/issues completed. Also, there are too many levels of management.
