VP Ray Ramu said in February 2025 changes would be made to make customer service more local. He said none of us should worry, plenty of work for everyone. April 2 more than 100 people were let go without severance. We were told our terminals would provide customer service. They do in part (they are overwhelmed now). The full truth is this amazing American company lied outright. Emails are now handled in South America and customer service in the Philippines. This is all about corporate greed. SAIA is a partner with Atlanta Braves and Nascar but won't employee Americans. Nearly every employee let go had more than 5 years with the company. Most of us had 10 or 20 years. SAIA could care less. Do not trust this company.
