Good Place to Work - Customer Care Agent Sallie Mae Employee Review

5.0
Apr 25, 2012
Recommend
CEO approval
Business Outlook

Pros

The salary is fair for the position. Most positions have weekends off and the latest shift end time is 9 pm. Also, this location had several conveniences on-site, such as a store and a buffet-style cafeteria.

Cons

As anyone who has ever worked at a call center knows, the call center life can become very redundant as the day to day is the same.

Explore other reviews about Sallie Mae

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive colleagues, collaborative culture, meaningful learning opportunities, and strong career development. I've had the opportunity to grow professionally, take on new challenges, and work with people who genuinely want to help each other succeed.

Cons

As the company evolves, priorities and processes can change quickly, requiring flexibility and adaptability.

4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Sallie Mae is a company that truly appreciates hard work and recognizes employees for their contributions. They also understand the importance of family and are willing to work with employees when life circumstances require additional support. It is a place where dedication is valued and employees are treated with care and respect.

Cons

While Sallie Mae offers strong recognition programs, benefits, and support for employees and their families, like any organization there are opportunities to continue improving communication, employee feedback channels, and consistency in the employee experience. Overall, the company demonstrates a commitment to listening to employee feedback and making improvements over time.

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