Sallie Mae helped me to gain more customer service experience, but failed to make me feel like I was valued. - Customer Service Representative Sallie Mae Employee Review

2.0
Jan 27, 2014
Recommend
CEO approval
Business Outlook

Pros

They do give monthly bonuses if you meet your goal and they will help you pay for tuition if it directly relates to something they can use. They offered lots of overtime as well.

Cons

It is very hard to move up. Contrary to belief, many of the customer service reps and collectors have degrees and are hoping to gain a different position in the future; however the opportunities are not there. They don't give very fair breaks and it's really hard to make a suggestion because they don't listen to it much.

Explore other reviews about Sallie Mae

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive colleagues, collaborative culture, meaningful learning opportunities, and strong career development. I've had the opportunity to grow professionally, take on new challenges, and work with people who genuinely want to help each other succeed.

Cons

As the company evolves, priorities and processes can change quickly, requiring flexibility and adaptability.

4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Sallie Mae is a company that truly appreciates hard work and recognizes employees for their contributions. They also understand the importance of family and are willing to work with employees when life circumstances require additional support. It is a place where dedication is valued and employees are treated with care and respect.

Cons

While Sallie Mae offers strong recognition programs, benefits, and support for employees and their families, like any organization there are opportunities to continue improving communication, employee feedback channels, and consistency in the employee experience. Overall, the company demonstrates a commitment to listening to employee feedback and making improvements over time.

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