Very Retail, Blue Collar Environment - Anonymous employee Sam's Club Employee Review

3.0
Dec 15, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Small town life - great for families. Great schools and things to do for kids and families. Good cost of living in Bentonville. Bonuses were good. Relocation package was very good. Some really good managers and leaders. I had a lot of really great peers and people to work with from all over the country. Interesting work. Innovation was the goal.

Cons

Odd culture. Even at headquarters it was heavy blue collar. They liked to move people within the company and give them jobs they had no prior training, skills or ability. Did not provide proper or updated training. (Lots of Dale Carnegie, few conferences etc) Health insurance cheap and terrible. Digital/IT are an afterthought. Many in leader roles lacked digital experience, knowledge and often ended up being a barrier to moving forward and then wondered why. The IT systems out-dated and required a lot of cheap labor to keep stitched together. Walmart methodology whatever we need we squeeze out of our suppliers/vendors--we try to get something (talent, time, money, resources, pricing) for practically nothing. Trip over $1000 to save $1 Short-sighted work hard, not smart mentality if you move here and don't want to work at Walmart or a supplier, there is little else in area to work for.

Explore other reviews about Sam's Club

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

I absolutely loved the people I worked with.

Cons

Some people did not do their job, leaving everyone else to pick up their slack

1
avatar
Sam's Club Response
1mo
Thank you so kindly for taking time to share your Sam's Club experiences in this review.
2.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

1
avatar
Sam's Club Response
2mo
We are grateful to you for taking time to share this review and advice. This is so valuable.
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