Working for Sam's Club is a mixed bag of results some enjoy it some hate it. - Member Service Associate Sam's Club Employee Review

4.0
Jun 23, 2010
Recommend
CEO approval
Business Outlook

Pros

The co-workers are for the most part pretty cool. While there are those who don't quite fit in, there is a strong team atmosphere. And if you can get a good supervisor that just makes it even better.

Cons

While i have never personally experienced the horror stories of working for the Wal-mart Corp, I can assure you they do exist. I've had co-worker not get time off, that had already been approved. Promotions would be based on popularity rather than, actual work ethic. When it gets busy managers run around like a chicken with their head cut off. Good luck getting a full time position, most positions are part time with maybe 2 or 3 full time position per department. This is so they can cut down on giving benefits. So they horror stories are true but there are some happy ending there as well.

Explore other reviews about Sam's Club

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

I absolutely loved the people I worked with.

Cons

Some people did not do their job, leaving everyone else to pick up their slack

1
avatar
Sam's Club Response
1mo
Thank you so kindly for taking time to share your Sam's Club experiences in this review.
2.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

1
avatar
Sam's Club Response
2mo
We are grateful to you for taking time to share this review and advice. This is so valuable.
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