Sinking Ship - Account Coordinator SanMar Employee Review

Low pay. Very little advancement opportunities. Many people bounce around from role to role but not very often is there any real promotion. Basically a "career" at SanMar is sitting there spinning your wheels like being stuck in the mud and not going anywhere. Micromanagement is horrid and only gotten worse in recent years. Ever since the recession of 2009 management has been relying heavily on metrics that are difficult to achieve and maintain and does not reflect the amount of work that has been done. In recent years management has become seriously disconnected to the average worker. Implemented a new system that makes working there much more stressful and has plummeted customer satisfaction. Used to be a fun place to work, now it is a complaint hotline due to a disaster of a technology change. No accountability whatsoever, supervisors and departments just pass the buck not wanting to deal with any employee issues. Due to high turnover and a new system that is overly complicated customers have to wait anywhere from fifteen to forty minutes to get a hold of a rep. Management assigns too many accounts for one person to manage yet expects those same people to answer the phone all day for random time consuming issues. To say management is short-sighted is an understatement. The family values they speak of is all talk, people are terminated left and right, no value given to employee feedback at all.