Aug 24, 2016
Santander Response
9yThank you for your honest feedback. We value the opinions of all our employees and strive to make Santander Consumer USA the best work environment that it can possibly be.
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5.0
Jul 7, 2026
Former employee, more than 3 years
Miami, FL
Recommend
CEO approval
Business Outlook
Pros
Work life balance, smart colleagues
Cons
Too top down, chaotic strategy, layoffs
4.0
Jun 4, 2026
Former employee, more than 1 year
Pelham, NH
Recommend
CEO approval
Business Outlook
Pros
Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.
Cons
Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.