Pros
Very generous pay rises and bonus in line with performance. Been lucky to have a fantastic manager and business manager who will do all they can for you as long as you do your job properly. Clear path for progression if you’re willing to work hard. If you know how to manage your money then Santander can be a great institution to bank with due to having the leading current account.
Cons
The customers are the worst part of this job. Unfortunately most people we speak to in the contact centre have a massive sense of entitlement or are just very unintelligent. They can be abusive and are always grossly incorrect with their reasons for shouting. 99.9% of the time, customers complaining are doing so because they can’t get their own way. Lack of flexibility with hours. Computer says no culture instead of some common sense. Inconsistent processes. Not for the faint hearted, thick skin needed. Always so busy so no breaks between calls. Constantly, one after the other. It becomes stressful.