Personal Banker - Personal Banker Santander Employee Review

4.0
Dec 17, 2018
Recommend
CEO approval
Business Outlook

Pros

- Amazing benefits, life assurance, bike4work, cinema, apple products, high street retailers discounts, annual pay rise and bonus and many other benefits. - Great people work at Santander and great opportunities to experience other parts of the business. (Not through other job positions) - Not bad training

Cons

- As much as they say they have got rid of targets and don’t measure productivity (amount of products being opened) this isn’t true, they rename targets to expectations and if you don’t reach these ‘targets’ you don’t get as much of a salary increase or bonus. Also if you don’t reach a certain amount of products opened in a month then the manager is on your back, yet I thought this was the ‘old bank’ way? - The go on about work/life balance yet this is non existent - you get 1 Saturday off every 4. - Salary isn’t particularly great, the only reason I was on the top bracket was due to being hired from an external banks an I requested the amount. - No room for promotions, (they put a progression freeze on for about 6 months) - Workplace politics (not about me) go on in a lot of branches, where staff don’t like management and vice versa.

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5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, smart colleagues

Cons

Too top down, chaotic strategy, layoffs

4.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.

Cons

Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.

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