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      Santander

      Engaged Employer

      Santander reviews

      Credit Card Customer Service (Milton Keynes) - Customer Service Associate Santander Employee Review

      3.0
      Aug 8, 2019
      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people around the business, benefits nice. Very fair when closing call center, if not very honest beforehand.

      Cons

      Call center not well run, thankfully now closed, management quality variable. Horribly obsessive about Average Handling Time. Don't be late back from your break, people were timed down to the second. Micro-Management, lack of opportunity for progression. Needed to submit annual leave months in advance (it took one manager 3 months to approve August annual leave submitted back in January). Some managers seemed to play favourites.

      Explore other reviews about Santander

      5.0
      Jul 7, 2026
      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance, smart colleagues

      Cons

      Too top down, chaotic strategy, layoffs

      4.0
      Jun 4, 2026
      Personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.

      Cons

      Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.

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