Able to really help people...but only if you’re allowed to - Customer Service Advisor Santander Employee Review

3.0
Sep 5, 2019
Recommend
CEO approval
Business Outlook

Pros

The customers - able to get to know the regulars and the ability to actually help them out in their lives by informing them on simple banking products.

Cons

Heavy “sales” type targets which discourage doing the best thing for the customer. Forced to book people in for appointment for products they really don’t need.

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5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, smart colleagues

Cons

Too top down, chaotic strategy, layoffs

4.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

-Work life balace -Management was friendly, and there were opportunities to move to other teams

Cons

-Systems and processes were outdated

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