Pros
1) A great place to work and quite a lot of things to learn. 2) The bank has a lot of potential with some really strong customer base. 3) Great systems and processes in place which helps us to learn a lot of things about the Financial Services industry. 4) Good benefits and a generous pension contribution by employer. 5) Free parking, decent canteen with a lot of food options. 6) Decent options for progression and move around different departments.
Cons
1) Not so great managers - a lot of them prefer to have favourites in the team and eyeball a lot of mistakes they make and provide cover for them. 2) Long and unsociable hours, especially on Sundays. 3) Poor pay for the amount of work we had to do. We are expected to know a ton of information and are often left in the deep end with no proper management support or training. 4) Certain processes are tedious, non- customer friendly and stressful for the adviser to perform on the call. 5) Too much focus on call targets such as Average Handling Time which often makes people rush through calls resulting in poor customer service.