Incredibly inefficient and poorly run company - Sr Director/VP Santander Employee Review

2.0
Dec 7, 2023
Recommend
CEO approval
Business Outlook

Pros

The legacy Santander Consumer USA employees (the few that haven't already left the company) are generally experienced in their jobs and a pleasure to work with. Benefits were pretty good as well.

Cons

Leadership of the US holding company is a joke and they continue to RIF experienced SCUSA employees in order to fill those roles with SHUSA employees who have almost no experience. I can only assume that leadership in Madrid must be largely clueless as well as they have allowed this to happen. Prior to SHUSA essentially running the US business like it was a "Mom and Pop" store, the SCUSA business was fairly efficient and a decent place to work. Once SHUSA began putting inexperienced people into key positions, the company has become a revolving door with most good employees opting to move on to a less dysfunctional employer.

Explore other reviews about Santander

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, smart colleagues

Cons

Too top down, chaotic strategy, layoffs

4.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.

Cons

Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.

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