Pros
The pros I have are not really enough to mention the only thing I do like is my co workers that are left. that is probably the only reason I stuck around as long as I have. I have been through the whole merger and it wasn't easy when they laid off our whole staff and it has been a revolving door for employees since then who are just disgusted from being overworked.
Cons
Staffing is always an issue. Customer complaints are high and there is no resolution. They want you to continue to do more with little to no resources. I do not have the time in a day to finish even one task because I am so overwhelmed with work because we do not have enough help sometimes I get interrupted at my lunch to help. The system is always crashing there are many times when we can't help the customers because of it. There is no communication and no real leadership. The list goes on and on. I leave work uneasy and frazzled rather than feeling a sense of accomplishment.