Good values and good staff, some backwards policies - Front End Supervisor Savers Employee Review

Some of the policies and training methods are redundant and counter-productive to giving good customer service or maintaining a good environment. If policies are to be maintained, then they have to expect from negative feedback from customers. Also, there is a strong need to have store managers and district managers back up supervisors and managers who are following policy and customer get upset because they don't get their way. A customer shouldn't be rewarded for not following policy, or attempting to scam us, and we shouldn't get in trouble for standing up for the policy and the company.