There Are Much better out there - Customer Service Representative Schneider Employee Review

1.0
Dec 1, 2017
Recommend
CEO approval
Business Outlook

Pros

Holidays off were rotated. They do give people chance; but that's probably because of the high turn around rate.

Cons

One of the worst experiences I’ve had in my professional endeavors. I cannot begin to express the magnitude of stress I encountered on a daily basis. Days comprised of being micromanaged and yelled at by angry customers, management, driver leaders and other internal sources. No one likes to accept accountability for their actions or their mistakes; instead everyone loves pointing fingers. Management is a joke- barely knew the answers to questions, played on their phones more than they assisted anyone, set unattainable goals, placed blame on everyone and created more problems rather than helping issues... Not helpful training new hires, peers are better for that. Very hostile work environment. Constantly expected to come early and stay late with little compensation for it. They round down your time and literally watched the clock until the exact minute you were allowed to leave; adding even more stress to the already overloaded day. Left and found a much better, friendlier trucking company with better benefits and pay. After I left, three other employees quit, says a lot. Schneider is just a name and a uniform backed by some unprofessional and demanding staff.

Explore other reviews about Schneider

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Room to grow Solid mentors Great company

Cons

This isn’t a con if you go about it the right way, you need to be your own advocate

avatar
Schneider Response
1d
We’re glad you’re enjoying your experience at Schneider. It’s our mission to create a positive work environment for all associates.
3.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent Training till you're on the road.

Cons

Basically, you are supposed to know it all immediately. Then when you ask a question instead of support you get tossed to the wayside. This is not for someone that cannot be away from family you will likely be out for 3 weeks. For me that was fine till I wasn't.

avatar
Schneider Response
1d
Thanks for the review. Integrity is one of our core values and always want to work with drivers who have concerns like yours. We appreciate your feedback to help make us better.
See reviews by: Helpful|Rating|Date|All