Not what it used to be - Customer Service Representative (CSR) Scholastic Employee Review

positive working environment, good people

great company to work for; no complaints

Remote work and the clients are very nice to work with.

In my experience, the company's compensation practices lacked transparency and accountability. When employees asked questions about how their earnings, bonuses, or compensation were calculated, clear answers were often difficult to obtain. Decisions affecting employee pay were made without adequate explanation, and requests for clarification frequently went unresolved. What I found particularly concerning was the apparent disconnect between employee compensation outcomes and management compensation. Employees regularly experienced reduced bonuses or earnings, while management and executive leadership appeared largely unaffected by the same business decisions. This created the perception that the financial impact of those decisions was being borne primarily by employees rather than those making them. After repeatedly seeking explanations and receiving few meaningful answers, I lost confidence in the fairness and transparency of the compensation process.