We no longer practice the one-team philosophy. - Anonymous employee SchoolsFirst Federal Credit Union Employee Review

Ineffective, lazy, lack training, abuse of authority amongst managers and above. The buzz word is "engaged." Managers and above need a reality check, start working and stop assuming that you know what AM and below needs. Management team makes decisions based on how they look, not the Member experience. I don't know the last time a manager of branches and mcc owned a situation. Rather then investigating branch and mcc mgmt service issues the mgmt moves hard tasks to other departments so talk times are lower in mcc and branches expect back office to own complex Member situations.