1.0
Oct 2, 2023
Former employee, more than 1 year
Sacramento, CA
Recommend
CEO approval
Business Outlook
Pros
Teammembers are some of the kindest, more caring people I've met in my entire life. These are people who want the best for the Members and the team and who will sacrifice to make it happen.
Cons
Abuse of power from leadership creating a toxic, dysfunctional, and disorganized culture. Leadership is caught up in the nostalgia of the past and remembering how the team did Member Service before the world modernized. There is a lot of "working in the grey" for the Member, but it also serves to mask and normalize bad leadership behavior. This includes piling on work unrealistically without a sense of a project timeline, understaffing, not communicating, not collaborating, and not operating with an enterprise mindset or operational cadence.