Pros
Member service is a priority - it feels good to be part of an organization that you believe always tries to do the right thing for the Members Generous salary & benefits DEI going strong! Strong team focus Management & leadership very approachable Emphasis out on continuing education / always learning We're doing well - hello JD Powers!
Cons
Top heavy - a lot of layers of approvals and discussions to be had It's a big boat, it can take a while to change direction Remote work is hard to get, strong focus on being in the office 3 days for hybrid workers, regardless of whether it actually makes sense. Applying the same rules to everyone in such a large organization just doesn't make sense. We've lost so much amazing talent because of how unbending the approach to remote work can be.