Do not work here, trust me! - Customer Service Scientific Games Employee Review

1.0
Jul 9, 2019
Recommend
CEO approval
Business Outlook

Pros

Nothing to put here at all.

Cons

For Scientific Games Digital, we are overworked, underpaid, low morale, medical benefits are garbage. Management Team has no idea what they are doing or how to do it. Impossible to get promoted or get a raise. Every week someone else leaves and the team who is here is expected to pick up the slack. The new Director has never worked in a Casino environment, yet he gets hired and starts trying to change thins making more people leave. I'm only here cause I can't find a job that pays what I make.

Explore other reviews about Scientific Games

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work/life balance, reliable teamwork and support from management, opportunities for growth and exposure to new skills.

Cons

Coaching/overseeing a team in itself has a set of cons, which is what I primarily handle on a daily basis. This comes with any job, but you will have people on your team who need to improve on things such as lack of communication, lack of effort, no work ethic, and lack of skills. Motivating them can be difficult at times, and then you always seem to have a few who do things to avoid work. An accumulation of all these factors subsequently creates more, unnecessary, and redundant work for us. These types of people tend to eliminate themselves out over time due to poor performance and/or quit.

3.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay, share same holidays with PA DOR, experience and exposure to products and worldwide lottery and gaming

Cons

work/life balance, management, office politics and favoritism, lack of organization and communication, very inclusive unless you're a woman and have an opinion, job titles do not match role expectations and job duties

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