Please don’t subject yourself to slavery - Customer Service Advisor ScottishPower Employee Review

Extreme micromanagement almost feels like borderline slavery if not on calls for more than 1 minute, literally, management will contact you. Difficult calls with vulnerable and mostly angry customers about gas and electricity during the energy crisis lasting 20-30 mins per call. had about 8 unrealistic KPI that we strictly had to Follow. Major one being if customer calls back within 14 days. The old fashion systems which did not work as well as vulnerability of customers meant many people were inevitably calling back in. Pay not great.