An Honest Exit Review After Putting In My 2 Weeks - Customer Service Sr. Specialist Securian Financial Employee Review

Great company to work for. They care about their employees

There are no cons in this company

Fully remote work, some free benefits, Got to know some great people at this role. A great opportunity to network, good name to put on resume. Can search for internal roles after 1 year and most roles at this job are better than this one with more representative involvement and personal skill growth, so I would definitely start in the contact center knowing that the grass will be, unless you enjoy only taking phone calls, greener on the other side.

Pay appears to be below industry standard, not enough call follow-up, Cross-functional communication is something reps have to develop/want to do and causes problems in call handling as it is not standard. Not a lot of communication trickling down. No expectation to make call handling easier for customer or excel at position outside of script score. Little to no growth opportunity within position outside of call handling. Rule against using supervisory roles as references. Promoting a lot of unnecessary AI usage to participate in social/non-work activities and contests which eliminates the human in the loop of pausing work for a more tangible team activity for interpersonal connection.