Aug 24, 2017
Securly Response
8yWill take this feedback and work actively on it. Diversity, HR, training, communications => we are actively working on, but will work even harder on.
The no-ethics on terminations piece is Not true. Each of those situations has a story/explanation that is too sensitive to post here, but there was a humane side to these decisions which unfortunately the company doesn't get to see.
One of the areas we are exploring is that an office focused on sales & support-engineering is not a "general" office environment. We are trying to inject marketing, HR, general-management/people-officers and other DNA into the mix to balance the original sales-only focus.
The current CLT management is the reason the operation exists, and the company has done well. Many have left higher paying or comfortable jobs to join us given our mission. I see them working 24x7 even sacrificing their own families to help the company through these early years. I know they care a lot about the mission, and people - we have seen this many times.
However, no-one and no operation is perfect, and the above items definitely will not go unaddressed.
Update: I looked our May 22nd 2017 anonymous employee survey (3-months before this Glassdoor review). Sharing here in support of the my take above:
Charlotte results:
- 20 respondents in an office of 30. Everyone had an opportunity to submit. It was a simple Wufoo.com form hosted on a third party site that could be filled from home etc. 100% annonymous. The results were seen by the office admins before I did - so they can attest to my summary here.
- Exactly 1 response with "Dissatisfied rating" for Leadership.
- 14 said Extremely Satisfied with Leadership. That is 14 employees out of 20 that rated management at 5-stars 3 months before this review. Or 70% of the workforce.
- 0 were dissatisfied with their immediate boss/manager. That's 0 of 20 who responded. 14 said Extremely Satisfied with their immediate bosses. That's again 70% of the work-force giving 5-stars to their bosses.
- 0 were dissatisfied with their job. Almost all said very satisfied.
Hopefully this shoes that a) San Jose HQ _does_ take Charlotte voice seriously. We did do a survey _before_ this Glassdoor review. b) We do see 70% of the workforce in Charlotte being 5-star happy with leadership & management.
I do want to leave whoever reads this post with that - 70% 5-star ratings for management and leadership in Charlotte.
Also, we _did_ do sexual harassment training, and I can say publicly here with the HR/admins in all three offices being able to see this and calling my bluff if I am making this up, but we are about to release our 2nd training to all employees in the coming week or so (that's 2 in a year). We have also openly posted notes on treating everyone with care and fairness, and specifically called out the need and focus on diversity. Here's our women's day post https://www.facebook.com/SecurlyInc/posts/1117007811759849:0 eg.
Are we perfect, very likely not. Have we tried to do the right thing every single time - absolutely. Do we make hard decisions that may affect employees a lot when things don't work out - unfortunately we have to :( But will work even harder to address any remaining concerns.