Apart from a few moments of brilliance, my experience was abysmal. - Applications Developer Sedgwick Employee Review

1.0
Sep 11, 2013
Recommend
CEO approval
Business Outlook

Pros

Reasons to work at Sedgwick? Well, it's a large company, and thus easy to hide in the crowd if you're marginally competent. Much like government work, standards seem to be less and less an issue. Other than that, I don't know that I can find much reason to recommend it.

Cons

"Colleague" Resources is a joke. During the two years I was employed here, they were entirely unable to update my address (I moved in the first month of employment). As a result, they sent pay stubs, insurance information and now my severance check and outprocessing paperwork to the wrong address. I have repeatedly given them my current address, but to no avail. Apparently nobody working there has the ability to update a database. They will also routinely close your open trouble tickets without resolving them and without contacting you to let you know. The service provided by phone is so ineffective as to make Indian tech support hotlines look responsive and helpful. They leave you with a feeling that all anyone is able to do is create a ticket in their notoriously memory-hole-riddled ticket system and then hope that something magically occurs to make that ticket go away (if that doesn't happen, they apparently will close it anyway). And that's completely without getting into the lunacy I faced in actually working at Sedgwick. I'll just say this: Neville Chamberlain would approve of the way Sedgwick conducts its internal software development. Serving clients' every whim in customizing their applications, bowing and scraping in appeasement while also giving lip service to developers' cries of alarm as the codebase slowly (and in many cases, not so slowly) grows with each customization to a point where maintenance work is prohibitively expensive (a situation blamed on the developers, of course. "Why does it take so long?!" is the cry from senior leadership). In short: stay away from this place.

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1.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are okay I suppose but they'll deduct your PTO from your severance pay. It's basically a ripoff loan.

Cons

-Constant harassment and hounding from Team Leads. -Unrealistic expectations for case load productivity. Mind you, the maximum expected amount of diaries to be completed is 80+. You're expected to make and take calls while also juggling case notes, emails,and Teams messages that pull you away from your current task. And the workload is moved constantly, regardless of an employee is absent,tardy, or even still present despite being heavy across the board. But you're expected to finish it all "productively" within 8 hours. No overtime and minimal assistance. -Good audit scores don't matter. You could have 98% to 100% , leadership will burn you for missing a few notes or if you're behind on other people's work while also being behind on yours. They say they're understaffed but they refuse to hire more people unless it's your replacement. -You're practically working on a sinking ship.

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