More Challenging Than Typical Claims Enivronment - Claims Examiner Sedgwick Employee Review

2.0
Sep 29, 2013
Recommend
CEO approval
Business Outlook

Pros

A benefit that stands out above most is the high amount of PTO provided. Company provides tuition reimbursement and pays for licensing courses. Camaraderie among peers is good overall.

Cons

Non-existent training programs. Training primarily consists of one day shadowing. New hires are not given sufficient instruction on claims/audit procedures and client expectations. Much of the 'training' is provided by more seasoned examiners when they are able. There is a lack of consistency among supervisors and upper management on directives. There is constant reorganizations within the department; changes noted to occur every 2-3 months. As a result, there has been higher than normal turnover in the department as compensation provided is also on the lower scale to comparable positions.

Explore other reviews about Sedgwick

5.0
May 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fully Remote Flexibility — Many roles allow employees to work 100% from home, giving you control over your environment and eliminating commute time.

Cons

Department Variability — Employee experience can differ widely depending on manager, team, and role type.

1.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are okay I suppose but they'll deduct your PTO from your severance pay. It's basically a ripoff loan.

Cons

-Constant harassment and hounding from Team Leads. -Unrealistic expectations for case load productivity. Mind you, the maximum expected amount of diaries to be completed is 80+. You're expected to make and take calls while also juggling case notes, emails,and Teams messages that pull you away from your current task. And the workload is moved constantly, regardless of an employee is absent,tardy, or even still present despite being heavy across the board. But you're expected to finish it all "productively" within 8 hours. No overtime and minimal assistance. -Good audit scores don't matter. You could have 98% to 100% , leadership will burn you for missing a few notes or if you're behind on other people's work while also being behind on yours. They say they're understaffed but they refuse to hire more people unless it's your replacement. -You're practically working on a sinking ship.

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