They reward those who work hard. - Claims Examiner Sedgwick Employee Review

4.0
Mar 29, 2014
Recommend
CEO approval
Business Outlook

Pros

Sedgwick does a lot to recognize those employees who work hard and prove they can achieve the expectations Sedgwick has. Make no mistake, sedgwick's expectations and measurements for success are extremely high, but that's why this company is the best out there in terms of delivering stellar quality service for our clients. It is not impossible to meet the expectations and do well on the audits, but it does take commitment and hard work. I've found that you are treated much differently when you prove you can meet the requirements, and you are offered more opportunities and "perks". Sedgwick tries to groom adjusters for management, not to be lifetime adjusters. Recognize that and if you don't want to be an adjuster forever, and are willing to work hard, you'll do fine.

Cons

The accounts do play a major role, often to an unreasonable extent, in lot of the decisions that are made at Sedgwick. Often hiring and promotion decisions are made by the client instead of Sedgwick's own management. This can be quite frustrating and is probably be the biggest con. Aside from this I would only criticize the audit system and say that it is not always objective, but often the audit scores are based on the auditor's subjective opinions.

Explore other reviews about Sedgwick

1.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are okay I suppose but they'll deduct your PTO from your severance pay. It's basically a ripoff loan.

Cons

-Constant harassment and hounding from Team Leads. -Unrealistic expectations for case load productivity. Mind you, the maximum expected amount of diaries to be completed is 80+. You're expected to make and take calls while also juggling case notes, emails,and Teams messages that pull you away from your current task. And the workload is moved constantly, regardless of an employee is absent,tardy, or even still present despite being heavy across the board. But you're expected to finish it all "productively" within 8 hours. No overtime and minimal assistance. -Good audit scores don't matter. You could have 98% to 100% , leadership will burn you for missing a few notes or if you're behind on other people's work while also being behind on yours. They say they're understaffed but they refuse to hire more people unless it's your replacement. -You're practically working on a sinking ship.

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