Stressful Place To Work - Service Center Representative Sedgwick Employee Review

Believe the Bad Hype. I never understood why this company was still taking on new clients while they are severely understaffed and can't meet the service levels for the current clients they have. Greed perhaps? It's one sided however. Covid hit Sedgwick hard and literally put Claims Adjusters behind a good month. Our yearly raises were abolished as well as our matching 401k contributions. The call volume is high. That really wasn't a problem for me. After all this is a Call Center. I left this company to work with a company on a 4 month contract with double the pay.. The 2 main issues as why I chose to leave this company is Management and Quality. The Coworkers I worked with were awesome and the bright spot. The Team Leads and Sr Agents who manned the Assist Lines are rude and unwilling to do the one thing that they are suppose to do on the Assist line which is  A-S-S-I-S-T. I can deal with rude claimants as they're worried about their claims that your understaffed and overworked Examiners are a month behind on. I absolutely will not deal with rudeness, nor belittlement from co-workers who are put in positions where they are to Assist. Do your job or go home!! You call the Assist Line and get so much pushback and resistance all because they don't want to take calls over. Quality is not consistent. They will literally count off 15 points if your notes are not basically a stenographer of everything you said on the call even if it is not relevant to the claim. If you coughed on the call you might wanna type that in the notes bc they will count it off. That's how petty they are with the Quality grading.  Metrics hard to meet when the systems you are working with are inadequate and they do not take that into consideration when your metrics don't meet their above average standards. It took me working here 1 year to see why the turnover is high and why this position always has been open as now hiring for 4 years.  Your turnover rate will remain high as long as you have Rude Leaders not wanting to do what they are paid to do.