Pros
Sedgwick is a great place to start your career but not necessarily the best place to stay for a long time. Benefits are good and the salary is fine for entry level work. Management is nice and does their best to help as much as they can. Coworkers are nice. We have worked remotely for a long time and management should be open to the idea of permanent remote work for the broader office rather than just dangling the carrot of "maybe we'll be back in the office soon!"
Cons
The claims system is incredibly outdated and a dinosaur to deal with. However, the old guard has used it for so long they aren't aware that other companies have streamlined user-friendly systems. I spend about half my time actually handling claims and the other half updating various screens for their automated reporting systems . The busy work of updating screens so that their reports function is absolutely overwhelming. However, I think most people are so used to it they don't realize they're spending so much time updating screens for the sake of updating screens. It is implied that PTO should not be taken because there is no one to cover your claims while you are out. It is upsetting that it is a well known fact that you need to leave and come back for any sort of substantiative raise. Making $30-40k less than other examiners with the same case loads is discouraging.