Overworked and under paid - Accommodations Coordinator Sedgwick Employee Review

Everything about this company is unorganized. When you start with this company, they put you through a 2-week training. After completing this training, you still will not understand what your job entails. When I first started, I did not know what ADA was. After training, I still did not know. I was then placed on a brand new team. Everyone on the team was new to Sedgwick. None of us knew what we were supposed to be doing so we could not lean on each other. I took it upon myself to learn more about ADA and my position in my off time. Once you finally learn an account (or get the account caught up), they pass you around to different accounts. On one of the accounts I was on, they were so behind that they were giving out a lot of overtime (which was not a bad thing) but if you did not sign up for any, you would get speeches from the Team Leader saying that you are not being a team player. The accounts are always really behind and the phones ring non-stop. It feels like you are in a call center. There are call center agents, but they do not answer the employees' questions and will send the calls straight to you, which puts you further behind because now you are handling claims and answering non-stop phone calls. They expect you to do ridiculous amounts of work and hold a promise of a performance-based raise over your head. In the year and a half, I was there I touched 5 accounts, did most of the overtime opportunities, and any extra project asked of me. At the end of the year, I was given a $0.49 raise. All of that work for $.049. Shortly after that I found a new job and put in my 2 weeks. Once I quit, I was given a check and when I looked at it, I had been shorted 22.50 hrs. I emailed payroll and they were very nasty and told me that they had basically paid me all that I was going to get. I asked for the supporting documents to prove that I had been shorted, and they did not answer my email. I asked for a direct phone number to payroll and they sent me the same email stating that I had been paid all that I was going to get. I have tried calling the numbers given to me as employee outreach, and I keep getting the runaround and I am never connected to payroll. So they have basically received free labor. I will say that the people I worked with were great, but the company in itself is terrible. If I were you, I save myself the stress and the headache.