Customer Service Representative - Anonymous employee Sedgwick Employee Review

4.0
Aug 13, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This was a work from home position. The hours were very nice and the job was easy.

Cons

No pay raised or bonuses. You must be employed for a year to qualify for a raise and raises are done every April In my case I was employed for a year and a half before I was eligible for a raise because I was hired in October. They say they are family oriented however when it comes to needing time off to care for an ill child they are not very caring.

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5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good training program and good management in my personal experience

Cons

Guidance on how to grow within the company is unclear

2.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Long training period, hybrid schedule - Mondays and Fridays from home and T, W, Th in office.

Cons

When hiring on, I accepted a salary of $18 per hour because the HR team said everyone gets a promotion and salary bump after 6 months. Thats not true. I get a 97% audit rate and still haven't didn't get a cost of living raise since I've been there. They have a clear promotion path that you MUST follow and it jumps you up like 30 cents per hour between positions. Its possible to get promoted, but you might as well stay put because its double the work for a tiny salary bump.

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