2.0
Aug 3, 2023
Former employee, more than 3 years
Southfield, MI
Recommend
CEO approval
Business Outlook
Pros
For the most part your fellow co-workers are great. They will be your main support for question and filling in the training gaps.
Cons
Training for most of the roles is insufficient. Some of the Team Leads are micro managers and very rarely step up in a timely fashion to assist with difficult calls or to assist in helpful manner. The Team Leads and upper management are so focused on keeping call times to a minimum and meetings SLA's they forget to provide support to the front line.